More on that Customer Service thing..

As you might guess, we visit Lexington a lot.  I've stayed in several hotels there, but our most regular stay is the Doubletree Suites on Richmond Road.   We really enjoy staying there for multiple reasons.

You get that chocolate chip cookie when you check in.  Usually when we get there we are hungry.  We don't want to spoil our dinner and the cookie is just perfect to tide you over til then.   

It's a very nice hotel.  The rooms are all suites and have large jetted tubs in them.

They have a really good breakfast buffet.  It does cost 12.95 but you if you are Hilton Honors Gold or Platinum member, you get two of these each morning for free.

There is a Sonic and Panera Bread within walking distance.  That's perfect if you feel the need for a dessert.  We've had cookies and milk shakes on the spur of the moment multiple times.  There is also a Chilis, Zaxbys, and Krispy Kreme within half a mile of the hotel.

Both the UK campus and Downtown Lexington (Rupp Arena) are within a ten minute drive

Best of all of course, is it is within a half mile of Josh's apartment!

One thing you do have to beware of is the atrium.  It's very nice but sometimes booked for events that can last well into the night.  If you have a room where the bedroom faces it, it can be bothersome.  If you go to bed early, you should request a exterior facing room.

I was there a couple of weeks ago visiting Josh for the weekend so we could see a Reds Cardinals game at the Great American Ballpark.  As you know, I am big on customer service.  Is it the one thing to me that can make a business stand out in the fierce competition for dollars today.  I had some really great customer service while I was there.  If you read my last post, you'll know that I got a new pillow that I just love.  I brought it with me. As I was checking out Sunday morning, I let the housekeeper know I was leaving the hotel in case she wanted to go ahead and start on my room.  I checked out and got in my car to go get Josh to get to North Lexington for Bible Study and Worship.  As I got ready to leave, I was surprised by the housekeeping lady next to my car window holding up my pillow.  She had come all the way to the back parking lot to chase me down with it!  I was so overjoyed that I had to give her a hug of gratitude and many thanks.  The next day I had my usual message I get from the hotel manager asking if I enjoyed my stay.  I told him about this and requested that he give the young lady accolades for her great customer service.  He assured me he would and seemed genuinely happy to know about this.

If you do go to Lexington, I'd encourage you to consider staying at the DoubleTree Suites on Richmond Road.