August 14, 2008
Dear Mr. Yancy,
Thank you for your feedback regarding Chili's.
We are sorry to hear of your displeasure when we removed Awesome Blossom from the menu. It is never an easy decision to delete any item from our menu as we always run the risk of an unsatisfied guest. It is only after extensive testing that our test kitchen and our culinary team makes the decision to remove any item from the menu. We will forward your comments to the culinary team for their review and consideration.
Guest feedback is vital to our success and your comments are important. We appreciate your loyalty as our guest and hope you will continue to frequent Chili's.
Sincerely,
Pharisa Smith-King
Guest Relations
Reference Number: 204687
10 comments:
That is the worst corporate response I have ever read. No reasons given. Not awesome.
This all happened because of the men's health article. They are acting like health food nazis over there. Once and a while, I just want to go somewhere and eat something I enjoy no matter the content.
"We are sorry to hear . . . "
"It is never an easy decision to . . ."
"We will forward your comments . . ."
"Guest feedback is vital . . ."
"We appreciate your loyalty . . ."
Typical corporate doublespeak. Someone in a suit probably got all freaked out when it was revealed that an Awesome Blossom has more calories than my home town had people.
They don't give a darn about guest feedback or customer loyalty or whether someone will start going to Outback (which still sells the Bloomin' Onion).
No, my guess is someone at corporate got scared that someone would file an I-ate-too-many-fried-onions-and-now-I-am-500-pounds-and-it-isn't-my-fault-so-I'd-better-find-someone-to-sue kind of lawsuits.
Chilis now rolled out a new onion app on their menu.
onions with jalepenos
I know I am late to the party but i used to be a regular there the last couple times I didn't get an appetizer so just found out that the AB was no more. Tomorrow I will contact them and demand a real response, I wont give up till I get one, Nor will I be a patron till I do, The replacement sucked...onion flavored thread with batter...I want a greasy f***ing onion again.
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Bring back the awesome blossom and country fried steak and ill bring my money back
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