I ended up having to switch a travel itinerary for the week of October 26th from Houston to LA (Culver City to be specific) because the Houston class was cancelled. Needless to say, getting a flight of Barkley that late was no good, so I went out of Nashville. The best itinerary to fit my needs was Southwest. I've only flown them one time ever and that was ten years ago so I didn't know what to expect.
I was very pleasantly surprised. First, I had to change to earlier flight on my return trip to get home in time for Josh's Senior Night at the football game (he was being recognized for cross country). I was delighted to find I only had to pay the difference in fare and not the additional 150.00 fee most airlines charge to change flights.
Second, you are able to check in and print boarding passes very easily. Most people probably realize this, but you are seated in the order you check in. You can do this 24 hours in advance. I waited a bit too long because I forgot (I was at a XC meet and was also distraught because of Kentucky's rout at the hand of Florida). I still got in the B group (A is the best, then B and C means you'll probably be sitting in a middle seat). On the day before coming home, I was able to checkin precisely 24 hours before departure and got in the coveted A group. I was able to do that from my Blackberry very easily.
I drove down early and went to the congregation where Adam Faughn preaches (Lebanon Road). He was gone but their youth minister did a very good job filling in. I went to the Young Adult Bible class by invitation (even though I don't really qualify any more). Once that was done, I was at the airport parking lot in 10 minutes.
Southwest's curbside luggage check was quick, easy and free! I just showed my boarding pass and ID and I was out in less than two minutes. No fooling with the ticket counter at all! Also, Southwest charges no baggage fee for the first or even the second bag.
I got through security in less than 10 minutes. I had plenty of time to eat a leisurely meal at the O'Charleys in the Nashville Airport.
When you prepare to board you actually line in a line next to columns with your number on them. I was B 43 so when they called for the B group, I got in line next to the 41-45 column. They take 1-30 first then 31-60. I still managed to snag an aisle seat. Some people don't like this type of first come first served seating. I do like it. I generally have to make my flight reservations weeks in advance or face the risk of getting a middle seat for a long flight. This way I don't have to do that.
On the plane, we got the usual sodas (several times). We also got snacks. Free snacks. Multiple times. On a 4 hour flight, this is really nice.
I came back on Halloween. Most of their gates was covered in Halloween decorations. Numerous employees were in costumes. It may seem corny, but it brought a smile to many of us while traveling.
I read where Southwest is always one of the most profitable airlines. I cannot understand why other airlines (who seem to constantly lose money) don't use them as a business model.
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